Delivery Process
Return Process
- Rug Home Trials
Experience Rugs Where They Belong — at Home
Because every space feels different in its own light, we bring our rugs to you. Experience textures, tones, and scale within your own interiors before you decide — ensuring the perfect fit, visually and emotionally.
Rug Home Trials in Dubai
Try up to three rugs in your home before making your final choice — our team personally delivers and arranges each piece for effortless comparison.
Available Across the UAE
This service is available on request for other Emirates. A small refundable fee applies — fully reimbursed upon purchase.
Our Delivery Process, Designed for Ease
From order to arrival, every step is managed with precision and care. Our logistics are built around your comfort — ensuring your pieces arrive safely, beautifully, and on time across the UAE.
01. Order Confirmation
Your order is processed directly from our Dubai hub, where every piece is prepared and quality-checked before dispatch.
02. Scheduling & Coordination
Our team connects with you to arrange delivery at your convenience, ensuring smooth access and timely arrival.
03. Safe Delivery & Handling
We provide free doorstep delivery across the UAE, with careful handling of every rug and décor piece from van to home.
04. Access & Completion
Please ensure clear site access — doorways, staircases, or service elevators suitable for delivery. If access is restricted, the order will be considered fulfilled.
Our Returns Process,
Defined by Care
We want every piece from House of Serene to feel right in your space. Our return process is designed to be clear, respectful, and considerate — ensuring that every experience with us remains as seamless as our designs.
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01. Décor Returns
You may return décor items within 7 days if unused and in their original packaging. Each return is handled with care to ensure quality and authenticity are preserved.
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02. Rug Policy
Our custom and ready-made rugs are final sale — reflecting the craftsmanship and personalization behind every weave and finish.
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03.Faulty or Damaged Items
In the rare case of damage, please notify us within 48 hours of delivery and share photos of the item. We’ll promptly arrange a replacement or refund.
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04. Aftercare & Support
Our team remains available for any follow-up questions or assistance after your purchase — because our relationship with your home doesn’t end at delivery.